Returns & Exchanges
Requirements for Returns / Exchanges
All returns and exchanges are subject to quality approval and inspection. Unapproved products will be sent back and refund or exchange will be denied. Please take extra care to inspect and test all returned items to ensure they meet these requirements:
- Unworn
- Unused
- Unstained
- Unwashed
- All tags attached
- Original packaging
- No animal or pet hair
- No smells other than natural product orders
- No stretch marks or permanent wrinkles on items with latex
- Within 14 days of the date you received your initial purchase
Refunds will be issued in the same form of payment within 14 days of receiving your return order.
Returns and exchanges that do not meet our policy will not be accepted and will be sent back to the customer. We reserve the right to refuse returns that show signs of wear or do not meet the above requirements.
Most of our products can be returned for a refund or exchange, with the following exceptions:
- Final Sale Items. Items marked as ‘Final Sale’ on the product details page are sold “as is” and may not be returned or exchanged.
- Exchanged Items. All exchanged items are final sale and won’t be accepted to return or exchange again. Customers are responsible for exchange size chosen.
- Underwear, Butt Lifters and Butt Lifting Panties. For hygiene reasons, underwear and butt lifting panties are not eligible to return.
- Shapewear that has a crotch. For hygiene reasons, any garments with a crotch are not eligible to return.
- Creams and Teas. This kind of product cannot be returned once opened or if the seal has been broken.
- Pushup Bras. For hygiene reasons, bras and intimate items are not eligible to return.
- Beauty & Cosmetic Products. This kind of product cannot be returned once opened or if the seal has been broken.
HOW TO RETURN/EXCHANGE AN ITEM
RETURN/EXCHANGE PROCESS
- Ship your return package to our return centre (Address is printed on the return shipping label). If you’re using an Hourglass Gal Return Shipping Label(only applicable for US domestic orders), processing time will be 6 to 10 business days once we receive the return package. If you are not using one of our labels, the carrier you chose will dictate the shipping time.Please note that the processing time will be longer if you’re shipping the item back with your own shipping method and you would need to notify us with a proper tracking number.
- Your package is received at our return centre by the return department and is then sorted within two business days of being received.
- Our returns/exchanges department processes the request within 6 to 10 business days of the package being received.
- Refund are forwarded to the returns department for credit processing, which is completed within 3 to 7 business days.
- Exchanges are forwarded to the shipment department, which then ships the replacement garment to you within 1 week of your exchange being processed. At this point, you can no longer make changes to exchange requests.
- A shipment confirmation email is sent to you once the package is processed for shipment and will be picked up by the carrier that day.
- Your package will be delivered to you within 3 to 6 business days by USPS Standard Mail.
- For international returns/exchanges, customers are responsible for all return shipping cost, prior to mail the item/items back please contact support for a return shipping address and RMA number.
WRONG/DEFECTIVE ITEM
We always make sure everything is 100% premium quality before shipping to you if by any means you received a wrong or defective item, please contact us with photo evidence at customer@fitbyangel.com within 14 days upon receiving the order. We will send you a free return label and send you a new item as soon as possible.
***All defective/faulty claims much be submitted within 14 days upon receiving the order to be eligible. After 14 days policy period, we can no longer process those requests and Fit by Angel is not responsible for used items.
REFUND POLICY
- Hourglass Gal offers 14 days refund policy period.All refund requests must be submitted within 14 days upon receiving the order to be eligible.
- We DO NOT accept refunds for any reason while products are IN TRANSIT.
- To be eligible for a refund,products must be shipped back to our return centre within 14 days upon refund requests approved and items must meet these requirements as below:
- Unworn
- Unused
- Unstained
- Unwashed
- All tags attached
- Original packaging
- No animal or pet hair
- No smells other than natural product orders
- No stretch marks or permanent wrinkles on items with latex
- Postmarked within 14 days of the date your refund requests confirmed to be approved via email.
Refunds will be issued in the same form of payment within 14 days of receiving your return order.
- No refund will be processed when an exchange of an order is in process. Customers need to confirm the exchange or refund request within 14 days upon delivery and once it’s confirmed it’s final and no changes can be made during processing.
- No refund will be processed for packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
- No refund will be processed for faulty/defective product claims. Customers can contact us with photo evidences at customer@hourglassgal.com within 14 days upon receiving the order. A replacement will be sent out to an eligible request.
- Refund will be issued minus return shipping label charge if you’re using our return label ($6.99 for one item and $9.99 for two or more items) within 6 to 10 business days once the return package is received by our return center.
- Return packages that are lost in transit or don’t have a proof of proper tracking to indicate receiving by our return center will not be eligible for a refund.